Couple horrified by 'dog food' at hotel before 'disgusting' pool discovery

A seething couple who spent more than £2K on an all-inclusive holiday claim their hotel meals "looked like dog food" and the swimming pool was "disgusting."

Erin Wells, 24, and Jordan Evans, 25, booked a 10-night stay at a four-star hotel in Crete, Greece, through easyJet Holidays to celebrate their birthdays. They jetted off with excitement on 28 September after seeing a slew of positive reviews and paid a total of £2,218.

However, the couple's holiday soon turned into a nightmare. They said they encountered issues with their room and the hotel facilities, including the meals being served, which they claimed were "unmarked meat" with "grim desserts".

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Erin, from Milton Keynes, Buckinghamshire, recalled: "We went down for lunch and saw nothing was labelled, there was just unmarked meat.

"Later on into the holiday, I went up to one of the chefs and asked what the meat was, and she opened the container, picked up a piece of the meat, ate it and said, 'Well, I think it's chicken'."

The 24-year-old claimed: "Nothing was marked, so you didn't know what you were eating. They were just sat out at room temperature. Nothing about them was appealing. They were inedible.

"The food as a whole was just disgusting. They look like dog food. It's not even like they were trying to make the food look presentable. I wouldn't even serve the food to a dog."

Left severely disappointed by the food on offer, the couple splashed out an additional £600 on meals away from the hotel, despite being on an all-inclusive package. Erin explained: "We only ate at the hotel a couple times."

But the food wasn't the only problem. While attempting to relax on the sun loungers around the hotel pool, the couple noticed they were "mouldy". Erin claimed: "I didn't get in the pool once because it was so disgusting. There was mould all around the side of the pool and sunbeds.

"We were there for 10 days and never saw anyone clean that pool. I can't believe they're still open, it was just disgusting. If I'd got in, I'd have probably got ill."

In addition, they also encountered issues with their room when it apparently flooded from the shower. Erin shared: "When we arrived, we just went straight to our room because we were just so tired. It wasn't until the next morning that we noticed things.

"That morning, I noticed our shower kept flooding. As soon as you had a shower, the water would leak out into the room.

"I thought the issue was just with our room, but it wasn't until we started talking to other couples there that we realised all of the rooms flooded."

Erin labelled their getaway a "holiday from hell" and claimed the hotel was a "health hazard" due to the issues they experienced. Despite seeing numerous positive reviews online, she felt that the hotel listing was "seriously misleading" and the photos were "so far from what it's actually like there".

An easyJet holidays spokesperson said: "We're sorry to hear Erin didn't have the holiday experience she expected. We are in contact with Erin to offer a gesture of goodwill and understand what went wrong so that we can investigate these directly with our hotel partner."